FAQ
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FAQ
SHIPPING
All our shipments are made by DHL Express. Delivery will take place within 2 to 4 working days in Europe and 3 to 7 working days worldwide. Delivery will take place at the agreed address, Monday to Friday (excluding holidays), from 10 a.m. to 7 p.m. In no case will shipments be made to PO boxes.
Australia
• DHL Express (2-4 business days): €59.00
Free shipping for orders over €600.00
• Standard Shipping (5-10 business days): €25.00
Free shipping for orders over €250.00
Canada
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
• Standard Shipping (5-10 business days): €25.00
Free shipping for orders over €250.00
United Arab Emirates
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
Spain (excluding Canary Islands)
• DHL Express (2-4 business days): €9.99
Free shipping for orders over €150.00
• Standard Shipping (5-10 business days): €4.99
Free shipping for orders over €50.00
United States
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
• Standard Shipping (5-10 business days): €15.00
Free shipping for orders over €200.00
Europe (Austria, Belgium, France, and others)
• DHL Express (2-4 business days): €19.00
Free shipping for orders over €200.00
• Standard Shipping (5-10 business days): €9.99
Free shipping for orders over €100.00
Ireland
• DHL Express (2-4 business days): €59.00
Free shipping for orders over €600.00
• Standard Shipping (5-10 business days): €15.00
Free shipping for orders over €200.00
Canary Islands
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
• Standard Shipping (5-10 business days): €9.99
Free shipping for orders over €150.00
Switzerland
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
• Standard Shipping (5-10 business days): €15.00
Free shipping for orders over €150.00
United Kingdom
• DHL Express (2-4 business days): €39.00
Free shipping for orders over €300.00
• Standard Shipping (5-10 business days): €9.99
Free shipping for orders over €150.00
Worldwide
• DHL Express (2-4 business days): €59.00
Free shipping for orders over €600.00
Important Notes:
• Shipments are handled via DHL Express or Standard Shipping, ensuring fast and reliable delivery times.
• Customs duties and local taxes are not included and are the responsibility of the customer.
We ship from our warehouse in Spain, EU.
Customs duties/tariffs are not included in the cost of the product or shipping. These fees vary from item to item and country to country and are the sole responsibility of the customer. Shipping rates are calculated based on delivery location, weight and package size.
Our pieces are carefully packaged to offer a luxurious experience, as if you were purchasing them in our physical store. Mini jewels come in an elegant pouch, while the rest of our jewelry is presented in an exclusive LE MARSHAND box. Each order is sent inside a LE MARSHAND paper bag, placed inside protective packaging to ensure it arrives in perfect condition. This attention to detail makes our packaging ideal for gift giving or for a special unboxing experience.
PRODUCTS
LE MARSHAND uses only top quality, hypoallergenic and nickel-free materials. Depending on the jewel we use the following materials:
- Rhodium-plated 925 sterling silver.
- 925 Sterling Silver plated in 18k/24k Gold.
- 18k/24k Gold plated bronze.
- 18k/24k gold plated solid brass.
- Solid brass plated in 925 Silver.
All our gold plating has a minimum thickness of 1 micron of 18k/24k gold and a maximum thickness of 6 microns of 18k/24k gold depending on the jewel. For more information about the materials of your jewelry, do not hesitate to contact us at info@lemarshand.com
We have made sure that our products are made from the highest quality and most durable precious materials, but, like all plated metals, to keep our pieces looking good for longer, it is best to avoid any harsh chemicals. We recommend drying your item as soon as possible with a cloth towel after getting it wet.
We restock items regularly, but we recommend that you sign up for back-of-stock notifications on the product page so you can be notified as soon as it becomes available again.
Yes, all of our products are hypoallergenic. You can wear your LE MARSHAND pieces all day long, and you'll never have to worry about developing a rash or your skin turning green.
Our products are nickel free.
RETURNS
Yes, Returns are free! We offer free returns for 15 days.
ONLINE STORE PURCHASES:
Any unwanted items must be returned within 14 days of delivery of your LE MARSHAND order .
To receive a full refund on eligible returns, all items must be returned unused and in the same condition that you received them, with their original packaging. If an item is returned to us damaged, used or in an unsuitable condition, we will not be able to offer a refund. All items are inspected upon return.
DEFECTIVE PRODUCTS
In the event that you have received a defective item, please contact info@lemarshand.com within 14 days of receiving the item(s). Please include the following information:
- Your order number
- Which item is damaged?
- A description of the problem
- Photographic evidence
PURCHASES AT OUR PHYSICAL STORES:
The customer will have a period of 15 calendar days, starting from the day of purchase, to make exchanges or returns. Returns will always be made via a Gift Card credit that will have no expiration date. The credit will be issued for the same amount as the purchase. Refunds of money will only be made in cases of defective products, provided the defect was not caused by misuse. For a return to be accepted, the products to be returned must meet the following requirements:
• The unwanted product must be in the same condition as it was delivered and must retain its original labeling and packaging.
• The customer must provide proof of purchase of the product with the original receipt.
This may depend on how long it takes for your chosen returns courier to return the items before they are processed by our returns team.
Please note:
- We only offer refunds to the original payment method used to place the order.
- Refunds will be issued as soon as possible from the date your return is processed by our returns team and notified to you by email. Please note that it can take up to 14 days for your refund to be processed, although it is often much quicker.
Returns are registered separately and cannot be returned in one package. Combining returns in the same package will delay the refund process, so we ask that you package separately.
Be sure to retain proof of shipping.
If your order has been lost in transit without sufficient proof of shipping, we will not be able to process your return request. However, if you can provide a valid shipping receipt or tracking number for your return, we will honor your return with a store credit.
Please note that all shipping costs are non-refundable.
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